Delete Your Account
You can delete your Safety Route account and its associated data at any time using either of the methods below. Deletion is permanent and cannot be undone.
Method 1 — Delete from within the app
- Open the Safety Route app and sign in.
- Go to Settings.
- Tap Delete Account in the Account section.
- Confirm the deletion when prompted.
Your account is deleted immediately and you will be signed out.
Method 2 — Request deletion by email
Email info@yonderai.ai with the subject line "Account Deletion Request", and include the phone number you registered with so we can locate your account. We will verify the request and complete the deletion within 30 days.
What data is deleted
When your account is deleted, we permanently remove:
- your account profile (name, phone number, and password hash);
- all location history and journey data;
- all SOS alerts, including any photos and audio recordings captured during an SOS;
- emergency contacts, safe places, and trusted routes;
- app settings and push notification tokens.
Parent accounts: deleting a parent account unlinks any linked child accounts. A parent can also delete a linked child's account (and all of the child's data listed above) from within the app, or request it by email.
What data is retained
No data tied to your identity is retained after deletion. Transient server logs that may reference your account are automatically purged within 30 days. Data you exported yourself (for example, CSV files saved to your own device) is under your control and is not affected.
Timeline
In-app deletion takes effect immediately. Email requests are completed within 30 days of verification. Residual copies in backups, if any, are purged within 30 days.
Questions
Contact info@yonderai.ai.